Aviva’s risk assessment team is deploying Blackberry PlayBooks in what is said to be an industry first.
The SOLAR PlayBook project will see the team replace pen and paper assessment processes with tablet technology pre-loaded with a bespoke risk assessment application.
Developed by Formicary Collaboration Group and Float, the programme aims to improve reporting to underwriters and reduce customer resolution times. The app enables Aviva’s 120 risk advisers, who make technical risk assessments of commercial premises across the UK, to process this information on site.
Paul Heybourne, senior project manager with Aviva, comments: “Of the solution providers we considered, Formicary and Float were the only ones with Blackberry PlayBook expertise. Additionally, the two companies have proven expertise working together on other similar projects. By taking the time to understand how our assessors operate, Formicary and Float have created an app which doesn’t just meet the original IT specification but which will positively impact the bottom line of Aviva’s risk assessment business. It brings improved workload management to our advisers, faster resolution times to our customers and higher calibre reporting for our underwriters. Additionally, the sophistication of the app is raising our customers’ perception of Aviva, helping strengthen our positioning as a market leading, innovative company.”
Aviva risk advisers are piloting the programme in winter 2011 ahead of an evaluation and planned roll-out in early 2012.
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